Cleaner Maida Vale Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Maida Vale provides domestic and commercial cleaning services in the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions, which form a binding agreement between you and Cleaner Maida Vale.

These terms apply to all services supplied by Cleaner Maida Vale, including one-off cleans, regular scheduled cleans, end-of-tenancy cleans, after-builders cleans, office and commercial cleans, and any related services agreed between you and Cleaner Maida Vale.

Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, company or organisation making a booking or otherwise requesting services from Cleaner Maida Vale.

Cleaner means an employee, contractor, or representative engaged by Cleaner Maida Vale to carry out cleaning services.

Services means any cleaning or related services provided by Cleaner Maida Vale to the Client.

Agreement means the contract between Cleaner Maida Vale and the Client, comprising these Terms and Conditions and any written or verbal confirmation of booking.

Booking Process

Bookings may be made by completing an online enquiry form or by contacting Cleaner Maida Vale through any communication method that Cleaner Maida Vale has made available. When making a booking, the Client must provide accurate and complete information, including property type, size, specific requirements, access details and any relevant health and safety information.

All bookings are subject to acceptance by Cleaner Maida Vale. Cleaner Maida Vale reserves the right to decline a booking for any reason. A booking is deemed confirmed when Cleaner Maida Vale issues a written or verbal confirmation specifying the date, time, location, type of service and applicable charges.

The Client is responsible for ensuring that the information supplied at the time of booking is correct. Any changes to the booking details, including changes of address, access arrangements, scope of work, or contact information, must be communicated to Cleaner Maida Vale as soon as possible and no later than 24 hours before the scheduled service time, unless otherwise agreed.

Cleaner Maida Vale will make reasonable efforts to allocate an appropriate Cleaner and to arrive at the agreed time. However, all arrival times are approximate and may be subject to traffic conditions, weather, delays caused by previous appointments and other factors beyond the control of Cleaner Maida Vale. In such circumstances, Cleaner Maida Vale will use reasonable endeavours to inform the Client of any delay or need to reschedule.

Scope of Services

The scope of the Services will be agreed at the time of booking. Standard tasks may include vacuuming, mopping, dusting, cleaning bathrooms and kitchens, and general tidying within the areas specified by the Client. Additional services such as oven cleaning, fridge cleaning, internal window cleaning, after-builders work, and deep cleaning must be requested in advance and may incur additional charges.

The Client must ensure that the property is accessible and safe for the Cleaner to perform the agreed tasks. If certain areas or items require special care or must not be cleaned, the Client must inform Cleaner Maida Vale at the time of booking or before the service begins.

Cleaner Maida Vale reserves the right to adjust the fee or decline to carry out certain tasks where the condition of the property is significantly different from that described at the time of booking, or where health and safety concerns arise.

Access to the Property

The Client must provide safe and reasonable access to the property at the agreed time. This may include arranging for keys, key codes, concierge access or ensuring that someone is present to allow the Cleaner entry.

If the Cleaner is unable to gain access to the property at the scheduled time due to circumstances within the Client's control, the visit may be treated as a late cancellation and the applicable cancellation fee may be charged.

Where the Client provides keys, the Client confirms that they have the owner’s authority to do so. Cleaner Maida Vale will take reasonable care of any keys supplied but is not liable for pre-existing issues with locks or security systems.

Client Obligations

The Client agrees to:

Ensure that the property is in a condition that allows the Cleaner to perform the agreed Services safely and efficiently.

Provide access to running water and electricity during the appointment.

Inform Cleaner Maida Vale in advance of any hazards, risks, delicate surfaces, valuable or fragile items, or areas where cleaning should not be carried out.

Secure or remove any valuables, cash, jewellery and important documents during the appointment.

Refrain from directly employing or engaging any Cleaner introduced by Cleaner Maida Vale for private work without the prior written consent of Cleaner Maida Vale.

Cleaning Products and Equipment

Cleaner Maida Vale may use its own cleaning products and equipment or may use the Client’s products and equipment if agreed in advance. Where the Client requests the use of particular products or equipment, the Client is responsible for ensuring that such products are suitable for the surfaces to be cleaned.

Cleaner Maida Vale is not liable for any damage arising from the use of products supplied or specified by the Client, including where incorrect or incomplete information has been provided about the nature of surfaces or materials.

Payments and Charges

The fees for Services will be communicated at the time of booking or in subsequent confirmation. Prices may be calculated based on an hourly rate, a fixed fee per job, or another agreed structure. All stated prices are exclusive of any applicable taxes unless specified otherwise.

Payment terms will be specified in the booking confirmation. Payment may be required in advance, on the day of service, or by invoice within a specified period. Accepted payment methods will be communicated by Cleaner Maida Vale.

Where payment is not received in accordance with the agreed terms, Cleaner Maida Vale reserves the right to suspend or cancel future bookings, charge interest on overdue amounts and recover reasonable costs incurred in pursuing payment.

Any parking charges, congestion charges, or additional access costs incurred in attending the property may be added to the Client’s invoice where applicable.

Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the required notice. Unless otherwise specified in writing, Cleaner Maida Vale requires a minimum of 24 hours notice before the scheduled start time for cancellation or rescheduling of one-off or regular domestic appointments, and 48 hours notice for larger commercial bookings or end-of-tenancy cleans.

If the required notice is not provided, Cleaner Maida Vale may charge a cancellation fee of up to the full value of the scheduled service. This also applies where the Cleaner is unable to gain access to the property for reasons within the Client’s control or where the Client refuses service on arrival without prior notice.

Cleaner Maida Vale reserves the right to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, transport disruption, severe weather, or other events beyond its reasonable control. In such cases, Cleaner Maida Vale will offer to reschedule the appointment at a mutually convenient time. Cleaner Maida Vale is not liable for any indirect losses, loss of profit, or inconvenience arising from such cancellations.

Service Quality and Complaints

Cleaner Maida Vale aims to provide a high standard of cleaning services. If the Client is dissatisfied with any aspect of the service, the Client must notify Cleaner Maida Vale as soon as possible and no later than 24 hours after the service has been completed. Where a complaint is justified and relates directly to the quality of the cleaning, Cleaner Maida Vale may, at its discretion, offer a re-clean of the affected areas or another form of reasonable remedy.

Complaints made outside the stated time frame may be more difficult to investigate and may not qualify for a re-clean. The Client agrees to allow Cleaner Maida Vale reasonable access to the property to inspect and address any reported issues.

Liability and Insurance

Cleaner Maida Vale maintains public liability insurance to cover accidental damage or injury caused by its Cleaners during the provision of Services, subject to the terms, conditions and exclusions of the insurance policy.

Cleaner Maida Vale will not be liable for any loss, damage, cost or expense arising from:

Normal wear and tear, or pre-existing damage to property or surfaces.

Failure of the Client to provide accurate information about the property, items or materials.

Use of cleaning products or equipment supplied or specified by the Client.

Damage to items that are inherently fragile, poorly fixed, or not suitable for cleaning, including but not limited to loose fixtures, unsecured items, artwork, ornaments, and items not designed to be cleaned with standard domestic methods.

Any indirect or consequential loss, including loss of profit, loss of business opportunity, or loss of enjoyment.

The total liability of Cleaner Maida Vale in respect of any claim arising from the provision of Services shall not exceed the value of the individual service in question, except where such limitation is not permitted by law. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under applicable law.

Waste Management and Environmental Regulations

Cleaner Maida Vale is committed to operating in accordance with applicable UK waste and environmental regulations. The Client is responsible for ensuring that general household or commercial waste is appropriately stored and accessible for removal if such removal is included in the agreed Services.

Cleaner Maida Vale will not remove hazardous, clinical, chemical, or regulated waste, including but not limited to asbestos, sharps, medical waste, solvents, paints, oils and similar substances. The Client must not request Cleaners to dispose of such materials and must arrange for appropriate licensed waste disposal where required.

Any waste removal services provided will be carried out in compliance with relevant local and national regulations. Where the Client requires disposal of bulky items, electrical items or other regulated waste streams, this must be discussed and agreed in advance and may incur additional charges.

Health and Safety

Cleaner Maida Vale and its Cleaners will work in accordance with applicable health and safety laws and guidance. The Client must ensure that the working environment is safe and that any known risks are disclosed in advance. This includes, without limitation, informing Cleaner Maida Vale of any structural issues, electrical hazards, dangerous pets, or any other factor that could affect safety.

Cleaners are instructed not to undertake tasks that could pose an unacceptable risk to their health or safety, such as working at unsafe heights, moving extremely heavy furniture, or using unsafe equipment. Cleaner Maida Vale reserves the right to decline or modify tasks where health and safety concerns are identified.

Confidentiality and Data Protection

Cleaner Maida Vale will treat all personal information provided by the Client as confidential and will use it only for the purpose of providing Services, managing bookings, processing payments and handling enquiries or complaints. Personal data will be processed in accordance with applicable data protection laws in the United Kingdom.

The Client is responsible for ensuring that any third-party data or materials present at the property are suitably protected and not exposed unnecessarily during the provision of Services.

Termination of Services

For ongoing or regular cleaning arrangements, either party may terminate the agreement by giving reasonable written notice, which will typically be at least two weeks unless otherwise agreed. Cleaner Maida Vale reserves the right to terminate or suspend services with immediate effect if the Client breaches these Terms and Conditions, fails to pay fees when due, behaves in an abusive or inappropriate manner towards any Cleaner, or creates an unsafe working environment.

Amendments to Terms

Cleaner Maida Vale may update or amend these Terms and Conditions from time to time to reflect changes in law, operational requirements or service offerings. The current version will apply to all new bookings made after the date of publication. For regular clients, Cleaner Maida Vale will provide reasonable notice of any material changes that may affect existing arrangements.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by Cleaner Maida Vale.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written or verbal booking confirmation, constitute the entire agreement between Cleaner Maida Vale and the Client in relation to the provision of Services. The Client acknowledges that they have not relied on any statement, promise or representation that is not expressly set out in this Agreement.