Privacy Policy - Cleaner Maidavale

This Privacy Policy explains how Cleaner Maidavale collects, uses, stores, shares, and protects personal data in connection with the cleaning services we provide. It applies to all Cleaner Maidavale customers in the area, including prospective customers, current customers, and former customers who have used our services. We are committed to handling personal information in a lawful, fair, and transparent way in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Cleaner Maidavale is a local cleaning service provider offering domestic and related cleaning services to customers in the Maidavale area. For the purposes of data protection law, we act as a data controller when we determine the purposes and means of processing personal data. This means we are responsible for deciding how your information is collected and used, and for ensuring it is protected and processed correctly.

2. Personal Data We Collect

We collect only the information necessary to provide and manage our services effectively. The types of personal data we may collect include:

Identity information such as your name and title
Contact details such as your address, email address, and telephone number
Service details such as booking preferences, service instructions, access arrangements, and cleaning requirements
Billing information such as payment records, invoices, and transaction references
Communication records such as messages, queries, complaints, and feedback
Technical and usage data if you interact with us through digital channels, such as IP address or device-related information where applicable

We do not intentionally collect special category data unless it is necessary and you have provided it voluntarily, for example in relation to access needs or safety considerations. Where such information is provided, we will only process it when a lawful basis exists and with appropriate safeguards.

3. How We Use Your Data

We use personal data for the following purposes:

To provide and manage cleaning services
To arrange bookings and visits
To communicate with you about appointments, service changes, or billing
To process payments and maintain financial records
To respond to enquiries, concerns, or complaints
To maintain service quality and keep internal records
To comply with legal, tax, and accounting obligations
To improve our services and customer experience

We will only use your data in ways that are compatible with the purposes for which it was collected, unless we have a valid reason and lawful basis to use it differently.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes managing bookings, delivering cleaning services, and handling payment arrangements.

Legal Obligation

We may process data where needed to comply with legal obligations, including tax, accounting, and record-keeping requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include managing customer relationships, service administration, fraud prevention, internal record keeping, and service improvement.

Consent

Where required by law, we will rely on your consent. For example, if we ever process optional information outside the usual service relationship, we will ask for clear permission first. You may withdraw consent at any time where consent is the basis for processing.

5. Sharing Your Personal Data

We may share personal data with carefully selected third parties when necessary to provide our services or comply with legal obligations. These third parties may include:

Payment providers who process transactions securely
Accounting or bookkeeping processors who help manage financial records
IT and data storage providers who support secure record keeping
Administrative service providers who assist with bookings or communications
Professional advisers such as accountants or legal advisers where required

Any processor acting on our behalf is required to handle personal data only on our instructions, keep it secure, and use it solely for the purposes agreed with us. We do not sell personal data.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of the information and the reason it is held.

Customer service and booking records are normally kept for the duration of the service relationship and for a reasonable period afterwards
Financial and invoice records are kept for the period required by law
Complaints, correspondence, and service notes may be retained for a period needed to resolve issues and maintain records
Where data is no longer needed, it will be securely deleted or anonymised

In some cases, we may retain data longer if required to deal with disputes, enforce agreements, or comply with legal claims.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, limited staff access, and careful handling of records.

Although we work hard to protect your information, no system is completely secure. If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will take appropriate steps in line with applicable law.

8. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access – you can ask for a copy of the personal data we hold about you
Right to rectification – you can request correction of inaccurate or incomplete data
Right to erasure – in some circumstances, you can ask us to delete your data
Right to restriction – you can ask us to limit how we use your data in certain situations
Right to object – you can object to processing based on legitimate interests
Right to data portability – in some cases, you can request your data in a reusable format
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed. We encourage you to raise any concerns with us first so we can try to resolve the matter promptly and fairly.

9. International Transfers

Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place to protect it in line with data protection law. This may include the use of recognised legal transfer mechanisms and contractual protections.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, service practices, or operational needs. Any revised version will apply from the date it is made available. We recommend reviewing this policy periodically so you remain informed about how your personal data is handled.

11. Summary of Your Privacy

Cleaner Maidavale only collects data needed to deliver cleaning services, manage bookings, handle payments, and meet legal duties. We process data under lawful bases such as contract, legal obligation, legitimate interests, and consent where appropriate. We retain information only as long as necessary, share it only with trusted processors, and respect your data rights under the law.

This policy applies to all Cleaner Maidavale customers in the area and is designed to ensure your personal information is treated with care, transparency, and respect.